Does GTRONIC® guarantee its product?

Of course! We're 100% committed to making you happy. Each item is hand checked before it goes out the door to ensure you get the best! While we make every effort to ensure your items arrives in perfect condition, sometimes things could happen. If you discover a fault with the item(s) you have received, please take pictures of the defect and tracking Label and email them to us, We will work with you to guarantee your satisfaction.

Please Note: We do not accept returns based solely on finding a lower price elsewhere or due to a change of mind.

Should you wish to return your item(s), please kindly email us with the reason of return, within 7 business days from receiving your order (according to the delivery date on the tracking record, if applicable).

If you return order for a refund within 10-15 days of the order being delivered to you, Please note that Return requests received by GTRONIC® 30 days after order is delivered will not be accepted.

Product condition - Must the item be new in box/unopened/like new in order to qualify for credit.

To request further instructions on how to return your order, please email us at sales@usgtronic.com Returns without prior communication with us will not be accepted.

RETURN/REFUND SHIPPING COSTS:

Returns made will be refunded in your original form of payment. If the payment was made using credit / debit card or bank account, there might be a lead time required by PayPal (our credit card settlement service provider) to set up the credit transaction with your bank.

Please note that customers are responsible for all the fees involved for returning items except if there's an issue caused by GTRONIC® . Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.

WRONG ADDRESS DISCLAIMER

It is the buyers responsibility to make sure that all shipping information is correct. We have a strict shipping schedule and therefore won't always be able to make changes to the shipping address. Please double-check the address you are entering before checking out. We will NOT be held responsible for packages sent to the wrong address.

If your order is already processing or has already shipped, we are unable to make changes to the destination address. At that point, the only thing we can do is wait for the package to be returned to us. If the item is returned to our warehouse, we will issue a full refund upon arrival.

If a wrong shipping address is provided, we allow 1 hour after purchase for orders to be changed due to our 1-2 day fulfillment process. Please contact sales@usgtronic.com if you need any order details edited. We are not responsible for any misinformation, such as wrong shipping address, that is entered by the customer.

CANCELLATIONS
You may cancel your order before it goes into Processing status and request to receive a full refund

Still not getting your answers? Email us anytime at here. You can even contact us on Instagram